Terms and Conditions 

Sam’s School of English Online is dedicated to offering quality tuition at fair prices. We want to ensure our lessons meet the highest standards and that all students enjoy their time at our online school. To make this possible, we have outlined a list of Terms & Conditions below that we ask you to read.

We are happy to answer any questions you may have: Contact us via email: [email protected]  

 

Booking 

Booking our courses is done online via our website. Payment can be made by credit/debit card (Mastercard, Visa, Amex). By booking one of our online courses, you are agreeing to the following terms and conditions:

Services

Office hours are 9:00am – 6:00pm Monday to Thursday and 9:00am – 1:00pm on Fridays (GMT UK TIME). Please ensure ALL correspondence is made to: [email protected]. Any enquiries received after office hours or at the weekend will not be answered until the next working day. When you have signed up to your course, you will be able to reach Sam and the team within the Learning Network via Messenger.

Your class

  • Our teachers are fantastic. They are chosen for their experience and friendly approach to teaching. That said, any problems or concerns you have can be submitted to the school in total confidence to: [email protected] We will work hard to resolve any issues you may have.
  • Students must have their microphones and cameras in working order and on for the duration of each lesson. These are group courses and creating a virtual learning classroom environment is essential. Any student without their camera on or their microphone off will be asked to leave the lesson and no refund will be given.
  • Lessons are recorded and made available to all students to revisit or watch if they have missed the lesson.
  • Students must participate in their lessons in a quiet environment. They must not be in an outside setting nor holding their device (mobile phone, for example) and attending the class whilst doing something else. Students doing this will be asked to leave and no refund will be given.
  • First languages are not permitted in class at any time. Students who continue to speak their own language will have their course terminated by us and NO refund will be given.
  • English Lessons run only with a minimum of 8 students registered. Courses with less than 8 will be temporarily suspended and alternative options will be offered, where available.
  • It is not possible to study once a week on our courses. The courses are popular and we need full attendance. 
  • Sam’s School of English Online reserves the right to change the teacher of any lesson, at any moment, if necessary.

Cancellations / Refund Policy

  • Cancellations must be made in writing to: [email protected] and will only apply from the date it is received by the school administration. (Any enquiries received after office hours or at the weekend will possibly not be answered until the next working day).
  • Course Deposits & Registration Fees are non refundable.
  • If you decide to cancel your course more than 14 days before the start of the course, Sam’s School of English Online will give a Full Refund of the Course Price, but retain a ÂŁ20 Admin Fee. If you cancel your course less than 14 days before the start of the course, Sam’s School of English Online will retain 50% of the Course fees paid. In the event of cancellation after the commencement or before the end of the course, no fees can be refunded. Special Offers / Deposit Schemes when labeled “non-refundable” do not benefit from the 14 days cancellation policy.
  • No fees are refunded in the case of late arrival / starting for a course.
  • Sam’s School of English Online reserves the right to charge an amendment fee of ÂŁ20 for changes in course attendance made during the course.
  • Courses are non-transferable. They cannot be sold on to someone else.
  • In the event of circumstances beyond our control or in the unlikely event that we have to cancel one of our courses due to low student numbers, we reserve the right to change services offered and find an alternative course option for students. 

Days Off / Student Holidays

  • If a student cannot attend a class, the class is lost and non refundable. Students will still have full access to the course materials and homework. Class recordings may be available but are not guaranteed.
  • If a student needs time off during their course for a holiday/work commitment or any other reason; there will be no option to recover the missed lessons. They can also not be added to the end of the course.

Public / Bank holidays

Sam’s School of English Online will be closed for all UK bank holidays. Details of these days can be found online. Students will NOT be charged for these days at the time of booking.

  • We will close for Easter, Summer and Christmas Holidays. Students are NOT charged for classes during school holidays.

Resolution of Disputes

If you are unhappy with any aspect of your online course, you should contact a member of staff: [email protected]. We will work with you to find a solution to your problems.

Liability

Sam’s School of English Online, its staff and representatives are not liable:

  • For any loss, damage or injury to persons or property however caused, except where liability is expressly imposed by law. Students are advised to purchase insurance, including medical insurance, to cover all eventualities.
  • In the event that reasons or causes beyond our control prevent the delivery of any service or programme.

Conduct of students

  • You must comply with the directions and follow the rules of the school and of your course.
  • We reserve the right to expel any student for behaviour which is unacceptable. In this event, fees will be forfeited and you will have to pay any consequential costs.
  • You are liable for any damage you may cause, and will have to pay the full cost of replacement or repair.
  • Any violence, threatening behaviour or abuse will not be tolerated.

Attendance

Students are reminded that regular attendance is required for their online course. We reserve the right to remove a student from their course for regularly missing lessons. To avoid removal, we request students tell us in advance by emailing [email protected] if they are unable to attend or by contacting Sam on the Learning Network.

Policy for non-arrival of students

Students who book a course at our online school must:

  • Start on the date that their course begins, or
  • Notify the school (7 days prior to the course start date) of any problem preventing them from beginning on the course start date. The school must be provided with documentary evidence of this problem to enable changes to be made to student’s start dates.
  • Whilst efforts will be made to accommodate students starting later than expected date, a space on their chosen course cannot be guaranteed and refund conditions will apply.

Last Update: 14/08/2024

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